Shipping & Returns

Free Shipping (over $200) with Australia Post Australia-wide.
How long does Shipping take?
Shipping times are subject to your location, click here to calculate your shipping times from Brisbane Australia 4000.
How do I track my postage?
Once we have posted your order, we will email you the tracking number associated with your order.
If you don’t receive your tracking number within 5 days of placing your order, please message us directly on our Facebook Page or fill out a contact form on the ‘Contact us’ page here on the website. 
Where do you ship from?
We ship directly out of our hair salon located at the DFO Jindalee in Brisbane, Australia. We provide Free Express Shipping to all Australian states!
HAIR TOPPER: We understand that picking the right colour might be difficult when choosing from a computer screen, so we are happy to exchange your unopened Gold Hair Collection set for a set of the right colour within thirty (30) days of you receiving your order. 
30-Day money back refund if unopened and unused.
Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
Submit return requests through our contact form.
Gold Hair Collection offers a 9 month manufacturer's warranty for all products.
Note: Warranty is only valid if you use the Shampoo, Conditioner and Home Care products that we recommend. With proper care, your Hair Topper will serve you for years to come.
Submit warranty requests through our contact form.